Personal Profile & Skills Summary

I have worked in the IT industry for the past eight years, I graduated from Brunel University with BEng in Computer System Engineering specialising in Bluetooth and logic design. With great enthusiasm and determination I succeed in the area of my expertise, my academic and professional experience has strengthened my team working, communication and organisational skills including my technical ability. Being highly motivated and with a logical mindset, this helps me learn new skills quickly and work under pressure and organising my time and resources efficiently. I required the skill of web designing, the use and maintenance of various operation systems and programs, with a number of other programming skills through working within the industry.

Employment

Oct 2006 - Present           Kingston University, IT - Information Services System Analyst

Within this roll I manage and maintain the University core application, giving me great understanding on how system applications work within a business. The role is allowing me to learn most area within a large IT system infrastructure. The overall system caters for 40,000 users giving a range of experience for a large organization. I am also developing a "Business Continuity Website" and a "Workstation Availability Report" system for the University allowing me to explain my web development skills.

Duties Include:

• Maintaining the University core applications;
• SITS: Vision & SITS: E-Vision - PS Enterprise - RMS - BluQube - I Chain - Business Objects - LANDesk Servicedesk
• Developing new webpage application ideas to assist the University; http://www.martinjamesholland.co.uk/ku/ - Please view this webpage to see the list of websites I have developed for the University.
• Consolidating with application suppliers.
• Analysing and running SQL report scripts on Oracle 9 -10g Database though a SQL web application I corrected or SQL*Pulse.

Sep 2004 - Oct 2006        Kingston University, IT - Information Services IT Analyst

The job has enhanced my telephone and communication skills. When I was unable to solve the problem over the phone I was required to go to the user's desk and continue my analysis from there, which improved my inter-personal skills. I was able to improve my knowledge of webpage development, learning CSS, JavaScript, php.NET and XML.

Duties Include:

• Working with Windows and PC application and web technologies
• Expert in MS Office's (2003, XP, 2007), Outlook and Exchange
• Working with Novell network system and issues
• Designing and Programming WebPages to help member of staff and students use the Kingston Network. http://www.martinjamesholland.co.uk/ku/ - Please view this webpage to see the Websites I have designed for the University
• Training staff in the use of new software and supporting their problems
• Integrating various platforms and syncing them with the MS Exchange including Palm's, I Pac and Blackberry's
• Many of the other duties I entailed from my previous job at Kingston have moved over
• Solving the problems of staff of Kingston University across 10 sites, over 1000 users
• Being responsible of students of two faculties (e.g. Art, Design & Music) over 6000 users

Software Used:

• ConsoleOne, Netware Admin, IPrint Manager, Helpdesk Software (Touchpaper) and Active Directory;
• Working with Blackberry phone and interfacing them to Kingston University's System.

Mar 2004 - Sep 2004       Kingston University, ICTS - MS Exchange 2003 Contractor

In addition to my technical skills I was also able to improve my inter-personal skills. This job was client based and I was required to deal with the end user's day to day problems and enquiries, including other software and system. Another responsibility I had to communicate with other technical teams from faculty's helpdesk and solving their problems.

Duties Included:

Project One: Office 2003 Role Out (March 2004 - May 2004):

• Implemented the rollout of Office 2003 for the staff of Kingston University across 10 sites and for over 1000 users
• Organized the timetables and arranged meeting and trained users
• Trained staff in the use of the new software though presentations and one to one teaching
• Converted Office Access 97 and XP to 2003, having to implement the relationships within the Databases and repair the problems that where found
• Built new Databases using MS Office Access 2003 to the specification of the user
• Onsite computer analyst and IT support to help and interact with the current IT Helpdesk Support

Project Two: MS Exchange 2003 (May 2004 - September 2004):

• Headlined one of the largest MS Exchange 2003 server roll outs in the country, incorporating over 20,000 users
• Dealt with user such as Vice Chancellor and the Deans' offices
• Lead a team of four people scheduled the migration and dealt with any problems
• Analysed general problems with Outlook and the migration from Pegasus E-mailing Software and found the solution to the problems
• Liaised with Unisys team members to fix problem with their system and provide them information to make the process smoother
• Also worked with various platforms such as Palm/PDAs and Apple Mac's, syncing them with the MS Exchange

Nov 1999 - Feb 2004       ITM Ltd, Computer Engineer Contractor

I worked as a project manager within ITM for various organisations, leading teams of 2 to 8 engineers, I was contracted out to companies such as CB Richard Eills, Tescos, Vodafone, BskyB, Shell, Media Edge as well as other smaller companies. The job entailed office network rebuilds, IT roll-outs, hardware and software for new offices. My role also covered liaising with the various contractors and sub-contractors as well as suppliers and in house staff. The role required having good personal skills, dealing with client and internal & external teams.

Education

Key Skills

Interests and Achievements

I am the director and founder of Show Me The Talent Ltd (www.smttuk.com). This company was formed to provide young people with an opportunity to fulfil their dreams and potential, to aid companies in recruiting the best talent from the available talent pool. My role includes all aspects of the business, including website design, marketing and business initiatives and recruitment. I reserved the award for best engineer of the year at West Thames College. I enjoy reading books with particular in the SAS genre of novels. I also have knowledge in DIY and have undertaken major home repair projects in the past.

References

Available on request